Terms of Service

1. Acceptance of Terms

By accessing or using the BuildTracktor platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms apply to all users, including administrators, project managers, field staff, vendors, and clients who access the platform.

2. Description of Service

BuildTracktor is a cloud-based construction management platform that provides tools for project management, financial tracking, vendor coordination, scheduling, document management, and AI-powered assistance. The Service is provided on a subscription basis with features varying by plan tier.

3. Account Registration & Security

To use the Service, you must:

• Provide accurate, complete, and current registration information
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities occurring under your account

You are responsible for all users you invite to your account. Sharing login credentials is not permitted. Each user must have their own account.

4. Subscription Plans & Payment

BuildTracktor offers multiple subscription tiers (Starter, Team, Professional, Enterprise). By selecting a paid plan, you agree to pay all applicable fees. Fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or as expressly stated in these Terms.

• Payment is processed by Stripe. Your payment information is governed by Stripe's terms.
• Plans auto-renew unless cancelled before the renewal date
• Downgrading your plan may result in loss of access to certain features and data
• We reserve the right to modify pricing with 30 days advance notice
• Trial periods are offered at our discretion and may be limited to one per organization

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Upload or transmit viruses, malware, or any harmful code
• Attempt to gain unauthorized access to any part of the Service or its systems
• Scrape, crawl, or extract data from the platform without permission
• Use AI features to generate misleading, fraudulent, or harmful content
• Harass, threaten, or harm any user, vendor, or third party through the platform
• Circumvent plan-based feature restrictions through technical means
• Resell, sublicense, or commercially exploit the Service without written consent

6. AI Features — Usage & Limitations

BuildTracktor includes AI-powered features (Mason platform guide, AI Project Manager, invoice scrubbing, takeoff analysis, etc.). You acknowledge that:

• AI outputs are suggestions and may contain errors — always verify critical information
• AI-generated financial estimates, schedules, or compliance guidance are not professional advice
• You are responsible for reviewing and approving any AI-generated communications sent to vendors or clients
• We do not guarantee the accuracy, completeness, or fitness of any AI output
• AI features may be modified, limited, or discontinued as part of platform improvements

7. Data & Content Ownership

You retain ownership of all data, content, and intellectual property you upload or create within the Service ("Your Content"). By using the Service, you grant BuildTracktor a limited, non-exclusive license to host, process, and display Your Content solely for the purpose of providing the Service to you.

We may use aggregated, anonymized data derived from platform usage to improve our services, train platform features, and publish industry benchmarks — but this will never include identifiable information about you or your organization.

8. Intellectual Property

The Service, including its software, design, features, AI models, and documentation, is owned by BuildTracktor and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code.

9. Vendor & Third-Party Integrations

The Service may integrate with third-party services (Stripe, Google, Twilio, etc.). Your use of these integrations is subject to those parties' own terms and privacy policies. We are not responsible for the actions, content, or privacy practices of any third-party services.

10. Disclaimers & Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

To the maximum extent permitted by law, BuildTracktor shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service. Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless BuildTracktor and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or your use of the Service.

12. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, non-payment, or any conduct we determine to be harmful to the platform or other users. You may cancel your account at any time from your account settings. Upon termination, your right to use the Service ceases immediately. We will retain your data for 90 days after termination, after which it will be permanently deleted.

13. Governing Law & Disputes

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the American Arbitration Association rules.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide at least 14 days notice before material changes take effect by emailing your registered address and posting a notice on the platform. Continued use of the Service after changes constitutes your acceptance of the new Terms.

15. Contact Us

If you have questions about these Terms, please contact us at: